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How To Respond To Negative Review
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How To Respond To A Bad Review

As a small online business you will occasionally have to respond to a bad review. It’s impossible to avoid. Since every customer (even the unhappy

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February 27, 2018 No Comments

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GMB Ratings

9.92% Overall Gain

Highlights:

  • Overall company GMB rating increased from 4.31 to 4.72 (that's a 9.92% gain)
  • Avg. GMB location rating increased from 4.31 to 4.88 (that's a 13.27% avg. location gain)

GMB Reviews

319.43% Avg. Gain

Highlight:

  • As high as 1500% gain

Channel Performance

258 Reviews Generated

RU Shines:

  • Average Reviews Up (4.98) channel was 5.49% better than average than GMB's (4.72)
  • Reviews Up channel helped bank generate 116 potentially lost customer reviews. Benefits include:
  • Helpful insight gained for locations
  • Provided alternative channel for customers who didn't have GMB/FB account
  • Provided alternative channel for customers who may not feel comfortable or trust leaving a public review via traditional social media
  • Reviews Up customer feedback on avg. received more words per post than Google or Facebook. Benefits include:
  • Better Engagement
  • Higher relevance