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GMB Ratings
9.92% Overall Gain
Highlights:
- Overall company GMB rating increased from 4.31 to 4.72 (that's a 9.92% gain)
- Avg. GMB location rating increased from 4.31 to 4.88 (that's a 13.27% avg. location gain)
GMB Reviews
319.43% Avg. Gain
Highlight:
- As high as 1500% gain
Channel Performance
258 Reviews Generated
RU Shines:
- Average Reviews Up (4.98) channel was 5.49% better than average than GMB's (4.72)
- Reviews Up channel helped bank generate 116 potentially lost customer reviews. Benefits include:
- Helpful insight gained for locations
- Provided alternative channel for customers who didn't have GMB/FB account
- Provided alternative channel for customers who may not feel comfortable or trust leaving a public review via traditional social media
- Reviews Up customer feedback on avg. received more words per post than Google or Facebook. Benefits include:
- Better Engagement
- Higher relevance